Homes & commercial · Kensington · Chelsea · Notting Hill · Hammersmith · Fulham

020 7167 832107428 135100info@ogival.co.uk

Cracked walls and ceiling from subsidence in a West London home

Services/Underpinning/Subsidence and cracked walls

Subsidence and cracked walls in West London

Most of West London is built on clay that shrinks in dry summers and swells in wet winters. We find out why your walls are cracking, then fix the cause as well as the crack.

WhatsApp a photo of the crack
  • Same dayfirst view of your photo, usually
  • Cause firstclay, trees, drains or structure
  • Insuranceevidence and loss adjuster liaison
  • One teamfrom crack stitching to underpinning

Listed, vetted and reviewed on

Ogival Ltd, registered in England & Wales no. 15191703 · Public liability insured · NICEIC registered electrical work · Gas Safe registered plumbing and heating

A new crack in a wall is worrying. The good news is that most cracks are not subsidence. The ones that are have a cause you can find and fix, and the sooner it is looked at, the smaller the repair.

Why houses in West London crack

Much of West London sits on London clay. Clay shrinks as it dries out and swells as it gets wet again, so the ground under a shallow Victorian or Edwardian foundation moves a little every year. After the hot, dry summers London has had recently, we are seeing more of it than ever. Three things turn that movement into cracks you can see.

  • Dry summers. A long dry spell pulls moisture out of the clay and the ground drops. Cracks often open in late summer and close up again over winter.
  • Trees and big shrubs. A mature tree can draw water from clay well beyond its own height. Street trees, a neighbour's tree or a hedge close to the house are among the most common causes we see.
  • Leaking drains. A cracked drain or broken gully softens the ground under one corner of the house. That movement does not follow the seasons and keeps getting worse until the drain is fixed.

The opposite can happen too. Take out a big tree and the clay slowly takes up water again and swells, pushing the house up. This is called heave, and it is why no one should cut down a tree near a cracked house before getting advice.

Cracking across a ceiling and around a window in a London propertyGround and foundation investigation by Ogival in West London

Cracking around openings, and investigating the ground underneath

Signs of subsidence to look out for

  • Diagonal cracks wider at the top
  • Cracks above doors and windows
  • Doors and windows that start to stick
  • Cracks you can fit a coin into
  • Cracks showing inside and outside
  • A gap opening where an extension joins the house
  • Wallpaper rippling at a corner
  • Cracks that grow with the seasons

Fine hairline cracks in new plaster, or along the line where a ceiling meets a wall, are usually shrinkage and nothing more. We will tell you straight if that is what you have.

How serious is it?

How crack width tells you how worried to be

Engineers grade cracks by width, using a scale from the Building Research Establishment. Measure the widest point with a ruler or a coin.

Hairline cracks in plaster

Under 1mm: hairline

Usually cosmetic. Fill and redecorate, and keep an eye on it.

Cracking spreading from a window corner

1mm to 5mm: slight

Worth a look. Often seasonal, sometimes the first sign of movement. We usually start by monitoring it.

Foundation investigation in progress

5mm to 15mm: moderate

Get it looked at now and tell your insurer. The cause needs finding before the crack is repaired.

Foundation and groundworks by Ogival

Over 15mm: severe

Call us and your insurer straight away. Larger repairs, sometimes underpinning, are likely.

Quickest way to get an answer

Send a photo of the crack.

Put a coin or a ruler next to it and send a close-up and a wider shot. We'll tell you whether it looks like movement or just plaster.

No form, no callback queue, no salesman. Emanuel looks at it himself and tells you what he sees, including the times the answer is that you don't need us.

OOgivalonline
This crack above our back door has got wider since the summer. Is the house subsiding?
Thanks for the photo with the coin, that helps. It's diagonal and about 3mm, so it's worth a proper look.
Is that a big tree in next door's garden, and do you know when the drains were last checked?
I'll come and see it this week. If it is movement, your insurer will want it measured from the start.
Message

A typical exchange. Usually answered the same day.

How it runs

How we deal with subsidence and cracking, step by step

Repairing a crack before the cause is fixed only means repairing it again. So we work in this order.

  1. 01

    Look and measure

    We look at the cracks inside and out, measure them and photograph them, so there is a record to compare against.

  2. 02

    Find the cause

    Trees, drains, clay and the foundation itself. That can mean a drain camera survey, trial holes and, where needed, a structural engineer.

  3. 03

    Fix the cause

    Repair the drains, manage the tree with an arborist or strengthen the foundation, whichever the evidence points to.

  4. 04

    Repair and make good

    Crack stitching with stainless steel bars, repointing, replastering and redecorating, so nobody would know it was there.

Structural work by Ogival in West London
Excavation for foundation work by Ogival
Groundworks and drainage by Ogival
Structural repair work by Ogival in London

Ground investigation, foundation and structural work by our own team

Repairs

Subsidence repairs we carry out

Most subsidence is fixed without underpinning. The repair matches the cause, and we only recommend the bigger jobs when the evidence says they are needed.

Where it's an insurance claim, the loss adjuster and their engineer agree the repair. We work to their specification and give them the records they need.

  • Crack stitching with stainless steel helical bars, to tie cracked brickwork back together
  • Drain camera surveys, then drain repair or relining where a leak is softening the ground
  • Tree management with an arborist, and root barriers where a tree has to stay
  • Crack monitoring over a season, so the decision is based on how the house actually moves
  • Underpinning to an engineer's design when the foundation itself needs to go deeper
  • Repointing, replastering and redecorating once the house is stable

Recent projects

Structural and foundation work we've carried out

Foundation and structural work in West London, carried out to an engineer's design.

All our case studies

Budget

How much does subsidence repair cost?

It ranges from filling a hairline crack to underpinning a whole wall, so a price without seeing it would be a guess. These are the things that set it.

01

What is causing the movement: trees, drains or the foundation

02

How wide the cracks are and how many walls they run through

03

Whether a drain survey, trial holes or an engineer are needed

04

Whether underpinning is needed or crack stitching is enough

05

Whether it's an insurance claim, and how much making good follows

Will my insurance cover subsidence?

Most buildings insurance covers subsidence, usually with a higher excess than other claims. Tell your insurer early: they will want the cracks recorded from the start, and we can give them the photos and measurements they ask for.

A first opinion from a photo costs nothing, and so does a site visit and written quote.

WhatsApp a photo

Before you do anything

Four things to do when you first spot a crack

None of them cost anything, and all of them make the next step quicker and cheaper.

Ask us right now
  1. 01

    Photograph it with a coin or ruler for scale, and date the photo

  2. 02

    Pencil a mark at each end so you can see if it grows

  3. 03

    Don't fill it, and don't cut down any nearby trees yet

  4. 04

    If it's wider than 5mm or growing, tell your insurer

What clients say

Word of mouth, written down.

Left by Ogival customers on MyBuilder and TrustATrader

I have used this company for years for many different jobs including painting my whole house, tiling my bathroom, laying flooring, astroturfing my garden and putting up fences. Very knowledgeable, professional and polite. If you want a company that care, I'd stick with Ogival.

★★★★★Repeat client, MyBuilder

Ogival has a friendly and professional team. Our new bathroom looks great and we're very happy with the choice of products used and the quality of their work.

★★★★★New bathroom, MyBuilder

Great communication, polite workers and excellent tidying up afterwards. Definitely recommend.

★★★★★Painting and maintenance, MyBuilder

They were professional, polite, easy to get hold of and easy to deal with. They did a great deal of work for me including building an internal wall, moving a bathroom, carpentry, electrics and plumbing, they re-rendered my balcony, relaid the decking and repainted the whole flat.

★★★★★Full flat refurbishment

I have used this company for years for many different jobs including painting my whole house, tiling my bathroom, laying flooring, astroturfing my garden and putting up fences. Very knowledgeable, professional and polite. If you want a company that care, I'd stick with Ogival.

★★★★★Repeat client, MyBuilder

Ogival has a friendly and professional team. Our new bathroom looks great and we're very happy with the choice of products used and the quality of their work.

★★★★★New bathroom, MyBuilder

Great communication, polite workers and excellent tidying up afterwards. Definitely recommend.

★★★★★Painting and maintenance, MyBuilder

They were professional, polite, easy to get hold of and easy to deal with. They did a great deal of work for me including building an internal wall, moving a bathroom, carpentry, electrics and plumbing, they re-rendered my balcony, relaid the decking and repainted the whole flat.

★★★★★Full flat refurbishment

He replaced eroded bricks and once the wall was dry replastered ready to decorate. Work was delayed because he uncovered wet rot in the ceiling joists. He fixed the cause of those leaks. Throughout this saga Ogival has been professional, reliable, extremely thorough and honest.

★★★★★Exterior leak repairs, MyBuilder

I found them really helpful and honest. They went out of their way to help. They also finished on time and left the place spotless.

★★★★★Renovation, TrustATrader

I decided to go with them as I liked their ideas and Emanuel knew what he was talking about. He made floor to ceiling units, redecorated my room and laid laminate flooring. I have no hesitation in recommending them.

★★★★★Bespoke joinery, TrustATrader

Good finishing.

★★★★★Mohammed D., MyBuilder

He replaced eroded bricks and once the wall was dry replastered ready to decorate. Work was delayed because he uncovered wet rot in the ceiling joists. He fixed the cause of those leaks. Throughout this saga Ogival has been professional, reliable, extremely thorough and honest.

★★★★★Exterior leak repairs, MyBuilder

I found them really helpful and honest. They went out of their way to help. They also finished on time and left the place spotless.

★★★★★Renovation, TrustATrader

I decided to go with them as I liked their ideas and Emanuel knew what he was talking about. He made floor to ceiling units, redecorated my room and laid laminate flooring. I have no hesitation in recommending them.

★★★★★Bespoke joinery, TrustATrader

Good finishing.

★★★★★Mohammed D., MyBuilder

Read them in full on MyBuilder, TrustATrader and Houzz.

Where we work

Subsidence repairs across West London.

London clay runs under most of the boroughs we work in, from Kensington and Chelsea out to Ealing and Chiswick, often with mature street trees close to the house. That is why we see so much of it.

  • Ogival, W10 5DW
  • Everyday patch, within 10 miles
  • Regular work, 10 to 20 miles
  • By arrangement, out to 30 miles

Where we do this most

Outside this? Ask anyway. We'll tell you honestly whether we're the right firm for the journey.

10 miles 20 miles 30 miles Hampstead Maida Vale Camden Islington The City Westminster Chelsea Kensington Fulham Wandsworth Wimbledon Notting Hill Hammersmith Barnes Twickenham Chiswick Richmond Acton Ealing Harrow Enfield Dartford Greenwich Croydon Epsom Slough Uxbridge Watford St Albans Brentwood Sevenoaks Woking OGIVAL · W10

Questions we get asked

Subsidence and cracks: the questions people ask us

The questions that come up on the phone most often, answered the way we'd answer them on site.

Is a crack in my wall subsidence?

Usually not. Most cracks are plaster shrinkage or normal movement. Subsidence cracks tend to be diagonal, wider at the top, more than about 3mm wide, show inside and out, and sit near doors and windows.

What causes subsidence in London?

Mostly London clay shrinking as it dries out in hot summers, made worse by trees and large shrubs drawing water from it, and by leaking drains softening the ground under one part of the house.

Is subsidence covered by home insurance?

Most buildings insurance covers subsidence, usually with a higher excess than other claims. Tell your insurer early, as they will want the cracks recorded from the start.

Does subsidence always mean underpinning?

No. Most subsidence is fixed by dealing with the cause, such as repairing drains or managing a tree, then stitching and making good the cracks. Underpinning is only needed when the foundation itself has to go deeper.

Should I cut down the tree near my house?

Not before getting advice. Removing a large tree from clay can make the ground swell and push the house up, which is called heave. Some trees are also protected by preservation orders.

Can I sell a house that has had subsidence?

Yes. You will need to declare it, and the paperwork from a properly managed repair is what buyers, lenders and insurers ask to see. That is why we keep records from the first visit.

Start here

Worried about a crack? Let's look at it.

A first opinion from a photo and a site visit cost nothing. If it's nothing to worry about, we'll say so.

  • Free first opinion from a photo
  • You deal with Emanuel, not a sales rep
  • Records your insurer can use from day one
  • Covering Kensington, Chelsea, Hammersmith and Fulham

07428 135100info@ogival.co.uk

See the case studies

Work with us

Contractors, trades and suppliers — let’s talk.

We take on more than we can carry alone, and we would rather build a bench of people we trust than scramble every time a programme tightens. If you run a trade, a specialist firm or a main contract that needs a reliable pair of hands in West London, get in touch.

  • Subcontract trades looking for steady work
  • Main contractors needing a West London partner
  • Managing agents and freeholders with a maintenance programme
  • Developers with repeat projects
  • Suppliers and specialists we should know about

Reach out

Tell us what you do

A short message is enough — your trade, the area you cover and the kind of work you are after. Ask for Fiona, who looks after these enquiries.

Call 07429 411281 Email us Speak to one of our team. We reply to every approach, even when the answer is not right now.
Call Ogival